APP – synchronization frozen – contact entry with none standard character

If the sync progress bar has stopped suddenly, it may be that the problem is because one of these reasons:

1. The device lost connection to the Kylook server. More information in this link

2. At least one contact entry is corrupted or have a none standard character
If this is the case, the only way to solve the issue is deleting or at least modifying (repairing) the “wrong” contact entry.

That could be a hard job if you have a lot of contacts in your address book.


For Android devices you have a way to solve that

An option is to delete the entire address book, like described here:

* Make a backup of the entire address book. How to do that is described here:

* Disable the contact sync with all Gmail accounts. That is important for avoiding all contacts being deleted also in these accounts.

* Delete all contacts from the device adress book. You just need to focus on the contacts stored in Gmail accounts and on the local (phone) address book (marked with the green icon).

* Import all the contacts back from the exported file.


* Try again with the Kylook App and log in with your Kcode


If the problem persists, you can try importing the file into your Kylook web account. You need to follow these steps:

* Stop the synchronization on your smartphone by tapping on the “Back” button. The Kylook App will show the “login / Register” screen

* On the web: log in to your Kylook account

* Import the contacts to your Kylook web address book, using the file you got from the Smartphone. You will find the file on the Smartphone SD-card. This link explain how to import the file to your Kylook web address book

* Now back to your device,  start the Kylook APP and log In, to restart your address book sync.



Protect your Privacy

Almost every APP on your device CAN read the “Standard” Android Contact List.

Protect your privacy

For important contacts, those you want to protect from thefts, we recommend you not to sync these contacts with the Standard Device Address Book. Your contact list will be safer if you keep these only in your Kylook APP!

How to do that? Click here


Download the APP here



For any question do not hesitate to contact us:


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.* Kylook App short video tutorial:


* Sync your Smartphone & Tablet contacts with:


* Your Kylook Web Address book – video tutorial


* Smartphones & Tablets – PROTECT your Address Book!


* Share Contact with others & Set Permissions


* Contact Change History & Restore Version

Visual change History.

* How to add a contact addres from a map, including the Geo (GPS) coordinates


* Your Digital Business Card: Take advantage of your Kcode



* How to use your Kcode on your email signature at Gmail, Yahoo!, your iPhone/iPad or your Android:


* Video – How to sync MultiGoogle-Apps accounts:

. .

* Tutorial Video – How to sync Gmail & Yahoo:


* How to install & use the Kylook PlugIn for Outlook


* How to select groups to be synchronized

* Merge duplicated contacts – Dedup

* How to RESTORE deleted contacts


* How to use my QR code on Business Cards



Kylook, your Online Address Book!
Simplify your Life!!!